ONE SOURCE SOLUTION    TELE CONTACT

TeleContact is a one-source system for Contact Center Solution. By integrating key contact center components into a single system, it lets you concentrate on your key business activities rather than technology integration. You would not have to spend company resources on verifying system integrity of new components when they are released. Integrated solution also means a One-Point Contact that results in speedy resolution of problems if something goes wrong.

Key features

•  Intelligent Automatic Call Distribution
•  Predictive Dialing with Campaign Management
•  Built-In Digital Call Recording System
•  Comprehensive Reporting System
•  Web-Based Communication
•  Automatic E-Mail Response

Reduce Total Cost of Ownership

•  Affordable system startup cost
•  Lower cost in adding new applications
•  Faster new services or call campaign creation
•  Minimum system management effort required

Quick System Deployment and Easy Maintenance

•  Eliminate complex multivendor integration effort required in
   traditional call center environment and shorten time-to-market
•  No more finger-pointing headache for owners if there are system
   issues
•  Less maintenance effort since there is only One Point of Integration