Advanced Automatic Call Distribution Solutions

One Source Solution Tele Contact :- iTG India provides Computer Telephony Integration products, which mainly comprise of multi-channel contact center solutions, interactive voice response solutions, VoIP gateways & TelePCX with support for Analog & T1/E1 interface, Carrier grade solutions which include TeleCC7 SS7 signaling gateways and multi-location VoIP based enterprise communication solutions. These include CTI Hardware based solutions for :

 

• PBX/Voice Boards
• VoIP (I-Phone Gateway) Boards
• T1/E1/PRI/BRI Boards
• Lite Extension Switch

TeleContact is a one-source system for Contact Center Solution. By integrating key contact center components into a single system, it lets you concentrate on your key business activities rather than technology integration. You would not have to spend company resources on verifying system integrity of new components when they are released. Integrated solution also means a One-Point Contact that results in speedy resolution of problems if something goes wrong.

• Flexible incoming call handling with built-in interactive voice response (IVR)capability
• Advanced Automatic Call Distribution (ACD)
• Predictive/Preview/Progressive/Power Dialing
• Easy Integration for Screen Popup
• Digital call Recording
• Fully Integrated VoIP for remote agent deployment

 

Key Features :

• Intelligent Automatic Call Distribution
• Predictive Dialing with Campaign Management
• Built-In Digital Call Recording System
• Comprehensive Reporting System
• Web-Based Communication
• Automatic E-Mail Response

 

Reduce Total Cost of Ownership:

• Affordable system startup cost
• Lower cost in adding new applications
• Faster new services or call campaign creation
• Minimum system management effort required

 

Quick System Deployment and Easy Maintenance:

• Eliminate complex multivendor integration effort required in traditional call center environment and shorten time-to-market
• No more finger-pointing headache for owners if there are system issues
• Less maintenance effort since there is only One Point of Integration